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The ‘lumpy incomes’ of the rich

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the last egg

the last egg

A little late — and a lot more illiterate than the predecessors — Barron’s comes to note the arrival of Suttons & Robertsons pawn shop for the rich in Manhattan. Kamaaina Loan blog has already noted the incursion of the newcomer a month ago based on reports in the New York Times and other publications.

In some ways, the Barron’s report is better. It points out that while S&R can claim to have been in business for 250 years, it is really a new enterprise, having been taken over by a much younger, bigger firm with dreams of globalizing a local brand, sort of like what happened to Krispy Kreme donuts, although no doubt DFC Global hopes not to repeat that fiasco.

We like DFC chief Jeffrey Weiss’s characterization of his target customers as people with “lumpy incomes” and intend to steal that. Most of our customers are rather less rich than his but the conundrum of lumpy incomes is just as pressing. On Maui, with the visitor industry pulsing through peaks and bottoms and sides and saddles, lots of working people find  that — just like investment bankers waiting for the year-end bonus — the bills arrive before the money does.

Another interesting factoid — of no obvious relevance to us in Maui, though — is that while the uber-rich keep about 9.5% of their richness in tangible things (Aston-Martins, spare houses), that rises to 18% in places like the United Arab Emirates, Saudi Arabia and China. It helps to have a handkerchief full of jewels you can stuff in your pocket when fleeing the revolution.

Pawnbrokers and second-hand dealers made a good thing out of the Russian Revolution, as the exiled aristocrats unloaded their Faberge eggs, jewel-encrusted ikons and silver-gilt tea services in Paris, London and New York. A La Vieille Russie (To Old Russia) moved from Kiev to Paris about 1920 and opened a branch in New York in 1934.

It’s still there, across the street from the Plaza, and as late as about 1970, you could still buy the sweat of Russian serfs, once removed; although after three generations the plunder of the oppressed had finally been processed through the digestive organs of the capitalist snake, and the last time we were at A La Vieille Russie, it was reduced to selling reproductions of Georgian furniture and there wasn’t an ikon in the joint. (There are some rather pitiful-looking ikons, no jewels, in their online store at www.alvr.com; but the goose that laid the Faberge eggs is just about dead.)

The article is in Barron’s “Pentadaily,” which is described as “Insights and advice for families with assets of $5 million or more.” It’s a shame Pentadaily cannot afford any copy editors.

We are considering adopting a slogan for the Kamaaina Loan blog. Maybe:

“Insights and advice for families with assets of hard work, lots of children and an Hawaiian heirloom bracelet or two.”

 

Want to visit ‘Pawn Stars’?

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Get in line. This tip from Examiner.com says 4,000 people a day go through the famous Gold and Silver Pawn Shop in Las Vegas.

Pro: It’s free.

Con: There is usually a line.

Helpful hint: There’s a 24-hour drive-through window.

They got his number, and his, too

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Kamaaina Loan blog has often pointed out how stupid a crook has to be to fence stuff at a pawn shop. Here’s an example

A stolen vase

A stolen vase

from Illinois that’s a little bit off the beaten path: Police busted two guys for stealing 100 bronze vases from cemeteries. That’s about $50,000 retail value of vases, though much less as scrap, which is what the crooks sold them for.

The buyer was a scrap yard, not a pawn shop, but in that jurisdiction both types of business are covered by similar reporting rules. (Same with Hawaii, although scrap metal dealers have their own ordinance.) In any event, the outcome was the same: a routine check by police turned up suspicious items, and from there it was a simple matter to get full identification of the sellers.

Harl said that it is not uncommon for scrap yards to turn away customers who are selling likely stolen goods. In terms of the vases, he said employees might not have been aware of what they were. Harl said it is illegal for a scrap yard to knowingly accept anything taken from a cemetery.

“A lot of these (thieves) will come up with a legitimate story before going to sell them,” Harl said. “This isn’t their first time around the block. If scrap dealers get suspicious of everybody, they won’t be in business for very long. They are in business to do business, and not necessarily to help us out.”

But, in doing their due diligence, and following with ordinance guideline, the scrap yards and pawn shops are helping out in a big way.

“The ordinance is stringent, and effective and something that allows us to keep close tabs on items being accepted by various dealers in the city,” Aurora City Spokesman Dan Ferrelli said.

Bronze memorial vases turn up in odd places sometimes. We saw an urn for ashes at a “Storage Wars”-type auction once. It was empty.

Somebody offering 100 ought to be enough to make any buyer curious, but the story makes it sound as if the thieves fed them into the stream of commerce a few at a time, spread over two counties.

Probably thought they were being clever, but you’d think if they were even a little bit smart, they’d have started having doubts after being asked the third or fourth time for their fingerprints.

Annals of dumb crooks

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And a not-too-bright employer, as well.

This story about a minor fiddle (total value to crook: $507.93) leaves us with some questions.

First, why didn’t he throw the pawn tickets away? He was not planning to redeem the computers he stole.

Second, why didn’t the school system have 1) an inventory sticker on its computer; and 2) an inventory check.

If you follow down in the comments, you get this gem:

One time I found a pc on the curb to be picked by the trash collector.

I took it in and found over 12,000 medical files relating to a certain hospital.   Yes the pc belong to a doctor.

If that anecdote is valid (and we have no reason to think it isn’t), then you can see how a pawn shop has some difficulty in confirming that a customer really does own the item he’s pawning.  Our Maui pawn shop requires the customer to state that he is the owner, and as further encouragement to square dealing, to leave his ID, thumbprint, address and phone number with us. (Part of that is required by law.)

But since by definition, all our collateral comes in a second-hand goods (even if sometimes still new and in its shrink wrap), and because items (like computers) can pass from hand to hand, even a sticker label reading “Kanawha County School District” would not necessarily tip us off to suspect a theft. (See comment quoted above.)

What does help is notification of losses. That’s why Kamaaina Loan And Cash For Gold has mystolengoods.com. It’s a unique and free service. If you’ve been ripped off on Maui, file a police report, then post up a description of your lost goods.

We check it every day. It is used more for stolen jewelry than for computers but it could include anything.

Knowing your serial numbers helps, of course, especially with things like computers. But waiting more than a year to notice you’ve been robbed pretty much guarantees that all precautions are going to be unhelpful.

The story does not say whether the school district recovered its computers. Probably not.

 

Banks abandon the average Joe

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I cannot say I think much of this New York Times Dealbook story about changes in the pawn business.

It seems to be based on the novelty, to the reporter, that some pawnbrokers are offering platinum debit cards.

Of interest, though, is the statement that

banks zero in on more affluent customers who promise twice the revenue of their lower-income counterparts, close branches in poor areas and remain stingy with credit

This is news only to the New York Times and is incorrect to boot. Banks have been looking for ways to stop serving half their customers for a generation, ever since it dawned on them that 50% of their clients account for 150% of their profits. In other words, banks not only don’t make small profits out of Joe Sixpack, they make losses.

Were it not for government oversight, you would not find a bank branch anywhere on the poor side of town, and you will not find many.

It is entirely understandable why banks would want to behave this way but not very nice. When they say, we want to be your bank, they don’t really mean it.

Meanwhile, pawn shops keep on serving all comers, as they have for centuries.

Note also this statement:

EZCorp, a publicly traded operator of pawnshops, reported that total loan balances swelled 22 percent to $44 million in its most recent quarter.

EZCorp is big for a pawn business, but $44 million is unnoticeable in the context of commercial banking. In other words, EZCorp is there for the little guy.

 

 

‘Marketplace’ explores pawn business

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National Public Radio’s Kai Ryssdal decides to see if the ups and downs of pawn business are useful in tracking the economy, the way car sales or home turnover are used.

Michael Mack, a fourth-generation pawnbroker explains that, yes, pawn shops are affected by swings in  the overall economy, but buffered, too. When booms come, the retail side improves, while the loan demand may drop; and vice versa in slow periods.

“Pawn shops do well in most every economy,” he argues. “We loan more money in the downturn; we sell more merchandise in the upside. So we try to hedge ourself both ways.”

At Kamaaina Loan, we use the RolexIndex. When the real estate agents start bringing in  their Rolexes, we know the downturn has begun.  But that’s Maui, where real estate turnover, especially on the high end, is more important to the overall economy than in, say, Dubuque.

Mack also lets Ryssdal know that pawn changes, too. When he takes some big collateral (like a plane), he does not hope the borrower fails to repay.

In the old days, Mack told Ryssdal, that might have been the thinking — make a big score by selling the big collateral. But no longer.

Today, pawnbroking, like many another sector, is a relationship business. Mack’s Max Pawn and our Maui pawn shop  both operate on the theory that it is to our advantage to have borrowers repay and reclaim their collateral. And, Mack says, maybe return later to do another transaction. We don’t want to keep your gold ring. We want to keep you as a customer.

Kai Ryssdal

Kai Ryssdal

The profits from selling collateral are never as juicy as they look to outsiders. Just ask any mortgage lender stuck with a foreclosed house over the past six years or so.

Does Macy’s tell Gimbel’s?

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We don’t know. But according to The New York Times, EZ Pawn does tell Tiffany’s.

It’s been a rough few weeks for Tiffany’s. First a vice president was charged with stealing over a million dollars worth of jewelry. Next a customer wearing a riding cap (whatever that is) grabs nearly $100,000 worth of jewelry from a clerk and runs out.

The store got his picture on surveillance camera but, so far, not him.

EZ Pawn, well known in New York because it has lots of ads in the subways, offers advice to Tiffany’s (which has been in business since 1837 and you’d think wouldn’t need it) on how not to get robbed.

One thing that the Tiffany clerk did that even rookies are taught not to do is to take out two items for inspection at the same time. It’s tedious, sometimes, but most jewelers put one piece back before taking out another.

For 9,999 out of 10,000 customers, it’s an irritation. For that 10,000th one, who’s looking to grab and run, it’s a wise precaution. Maui readers may recall the crook who grabbed a $65,000 Rolex and ran from a Wailea jeweler a few years ago.

He didn’t get away  but he did create plenty pilikia.

At our Maui pawn shop, we follow most of the tried-and-true precautions that EZ Pawn recommended to Tiffany’s. But one we don’t:

Ms. Simon said that when a customer entered, she looked at his shoes. If they are tightly laced, that is a sign of trouble: “They’re a runner,” she said. It was pointed out to her that a couple of customers were, at that moment, wearing tightly laced shoes and seemed innocent enough. She shrugged.

Most of our customers wear slippers.IMG_1041

How your old gold becomes new again

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crucibleGold is recycled more than any other substance. Here is a 9-minute video showing how old jewelry is turned back into pure gold. The video isn’t the clearest, but the narration is OK.

At our Maui pawn shop, we melt down old jewelry in a small crucible. No matter what goes in, the product that comes out is almost always just under 60% gold (because of the average mix of 10-, 12-, 14-, 18- and 22-karat gold that people bring us).

That’s just a preliminary step. The video by The Precious Metals West Blog shows what happens next. We at Kamaaina Loan don’t do this; it’s an industrial process that uses a very nasty substance, aqua regia (a mixture of hot, fuming nitric and hydrochloric acids), that only pros with special equipment mess with.

Aqua regia dissolves gold; it is the only thing that will. This is how we recover diamonds. The gold is dissolved, but the diamonds are not affected.

This is safer than trying to pry diamonds from settings, which can break or chip them.

 

Education of a pawnbroker

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In principle, pawnbroking is simple. The borrower presents some portable collateral and the lender gives him money. Later, they settle up and reverse the exchange. If the borrower can’t pay, the broker keeps the collateral and tries to sell it to recoup his loss.

And most of the time, it is pretty simple. Probably three-quarters of the deals at Kamaaina Loan And Cash For Gold’s Maui pawn shop are for gold in one form or another, or silver  or other precious metals. Most of the rest are for familiar items like Playstations, iPods, surfboards or fishing poles.

But the residue? Some curious stuff comes over the counter.

A good place to find it in at 50 N. Market St., where we sell fishing gear, golf clubs and tools. Most of the tools are common enough: battery-powered drills are probably the most numerous item these days. (Corded drills are becoming rarities, almost.) But ask Bob to show you around and you’ll likely encounter a tool you not only don’t have but never heard of.

Today’s exhibit is a professional grout scrubber. Yes, it was new to  Bob, too. Turns out that for a big tiling job, with several tilers laying down tiles, it pays to have one worker follow behind them cleaning up the new floor with a power scrubber and massive sponge.

The one we have is made by Rubi, and while it’s used, our price is less than a third of the price for a new Rubi Spomatic 250 Electric Sponge.

That’s why it pays to stick your head in the door every few weeks, even if you’re not shopping for anything in particular. You never know when we’ll have something you never knew you couldn’t live without.

Crying all the way to the pawn, shop, no doubt

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So many people — 5,000 a day — want to check out the “Pawn Stars” store in Vegas that it’s creating a traffic jam and making it difficult to keep videotaping. Brent Montgomery, creator of the top-rated show, who was in Banff, Alberta, Canada for some reason, said

A long wait

A long wait

:

the popularity of the reality show has brought big changes to the family business on which it is based.

The daily number of customers at the World Famous Gold and Silver Pawn Shop depicted on the show has gone from 70 to 5,000.

“It’s made production hard because we can’t let them all in at one time because it starts to look like a studio show and not a reality show,” Montgomery told the Banff World Media Festival.

“We also have to make sure they’re not in the way. They all want to take pictures.”

At Kamaaina Loan’s Maui pawn shop, we get nervous about customer satisfaction if the line is longer than 2 people. But we are not very famous. Yet.